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Community Voice Mail Coordinator
Digest topic: Jobs & Internships
Information
| organization: | Transition Projects |
| position summary: | Transition Projects serves peoples' basic needs as they transition from homelessness to housing. This position works in our busy Old Town service center serving homeless and low income adults. To apply, provide a letter of interest and current resume by e-mail to jobs@tprojects.org, via FAX to 503 823 4940, or by mail to TRANSITION PROJECTS, 475 NW Glisan St, Portland OR 97209. General Responsibilities Provides information, referrals and services to Community Service Center clients. Responsible for Community Voice Mail (CVM) system. Manages TPI usage of the CMV system, recruits new agencies, and provides training and reporting to case managers. Specific Duties 1. Enroll clients on Community Voice Mail system. Train clients to successfully use CVM. Manage TPI usage of system. 2. Identify and recruit agencies for CVM participation, train member agency case managers to use CVM and provide case managers with adequate supplies for CVM. 3. Provide monthly reporting and quarterly invoices to CVM member agencies. Use database to collect and report on client outcome and usage information. 4. Connect walk-in clients with appropriate staff from shelter, housing, and veterans programs. Provide preliminary screening for services. 5. Provide clients with basic services, including food box vouchers, identification assistance, address verification, mail delivery and phone message service. 6. Provide clients with referrals to services at other agencies. Maintain knowledge of available resources for low-income/homeless population. Preliminary screen for eligibility for outside agency services. 7. Provide breaks and back up coverage for the Information & Referral Specialist and Phone Information & Referral Specialist. 8. Other duties as assigned. |
| Salary / Pay Rate: | $11.61/Hr plus benefits ($12/Hr if bilingual Spanish/English) |
| Required Skills and Abilities: | 1. Demonstrated knowledge of services available to assist the homeless. 2. Demonstrated ability to work as part of a team in the delivery of services to clients. 3. Excellent computer skills. Demonstrated ability to use word processing, database, spreadsheet, e-mail, and Internet programs. 4. Good oral and written communication skills. 5. Good interpersonal relationship skills. 6. Demonstrated ability to work with people from diverse backgrounds, including low income and homeless populations. 7. Office/clerical experience. Familiarity with office equipment (copier, fax, multi-line phone system, etc.). 8. Bilingual English/Spanish preferred. |
| Qualifications: | 1. Demonstrated knowledge of services available to assist the homeless. 2. Demonstrated ability to work as part of a team in the delivery of services to clients. 3. Excellent computer skills. Demonstrated ability to use word processing, database, spreadsheet, e-mail, and Internet programs. 4. Good oral and written communication skills. 5. Good interpersonal relationship skills. 6. Demonstrated ability to work with people from diverse backgrounds, including low income and homeless populations. 7. Office/clerical experience. Familiarity with office equipment (copier, fax, multi-line phone system, etc.). 8. Bilingual English/Spanish preferred. |
| Other: | Equal Opportunity Employer |
| website link: | www.tprojects.org |
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