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Information & Referral Specialist
Digest topic: Jobs & Internships
Information
| organization: | 211info |
| position summary: | Job Description POSITION TITLE: Information & Referral Specialist FLSA STATUS: Non-Exempt, Hourly REPORTS TO: Line Supervisors and Call Center Manager SUPERVISES: None PURPOSE: Under the direction of the Line Supervisors and Call Center Manager, the Information & Referral Specialist is responsible for providing confidential, appropriate, unbiased health and social service information, referral and advocacy to the general public by telephone; performing preliminary screening for eligibility for public and community services; assisting callers with access issues; and tracking gaps in services. DUTIES AND FUNCTIONS 1.Respond (in English or a second language) to telephone inquiries concerning the availability of services provided by public or community resources 2.Provide specific and detailed information to the public about accessing public and private community resources for health and social services 3.Screen callers for services; refer to appropriate resource; and advocate for caller to secure services from public and private community agencies as needed 4.Collect and enter caller information into 211 info electronic record systems in compliance with contract and reporting requirements stipulated by funding partners 5.Facilitate between caller and service provider in caller’s language when necessary to assist in receiving appropriate services 6.Keep the Resource Department informed of any database problems or issues. 7.Perform other related duties as assigned TO APPLY Complete the agency Application Packet, available by contacting jessica@211info.org Applications will be accepted until 5p on September 1st, 2008. |
| Salary / Pay Rate: | Pay begins at $13.52 hourly. Benefits are not included in temporary positions |
| Required Skills and Abilities: | KNOWLEDGE, SKILLS, ABILITIES REQUIRED: 1.Principles, practices and procedures of telephone information and referral 2.Ability to actively listen and respond to people in need 3.Ability to interact effectively with persons experiencing a problem situation or crisis to assess and help problem-solve the situation 4.Demonstrated critical thinking and analysis skills 5.Communicate clearly and concisely, both orally and in writing 6.Work effectively with people of diverse ethnic and socio/economic backgrounds 7.Spanish bi-lingual preferred 8.Standard business application software programs (word processing, spreadsheet, database) |
| Qualifications: | EDUCATION AND EMPLOYMENT EXPERIENCE PREFERRED: 1.Bachelor’s degree in human services, psychology, sociology, or other social service focus 2.One year of experience providing information and referral or crisis/hotline service, or one year of experience working with social service organization 3.Knowledge of social services system, governmental bodies and geography of Oregon and Southwest Washington 4.AIRS Certified Information & Referral Specialist or AIRS Certified Resource Specialist preferred 5.Experience may substitute for degree in certain situations |
| Education Required: | College degree |
| website link: | www.211info.org |