Bike Shop General Manager

The breadth of responsibility of this position encompasses retail, production, and recycling operations. The overarching goal is to make the Bike Shop as welcoming, productive, and professional as possible. The successful candidate is an effective leader and manager, and possesses great enthusiasm for recreational and utilitarian uses of the bicycle, and for the mission and programs of the Community Cycling Center.
The Bike Shop General Manager is part of a collaborative leadership team which includes direct report managers and coordinators. The members of the team work to set and meet goals and targets respecting input from all. This position is responsible for time and quality standards for retail sales, repairs and bike production; evaluation and development of mechanic and retail sales staff; and the measurement of retail sales, repairs and production performance. In order to manage these resources, the Bike Shop General Manager will work closely with the leadership team to ensure successful operations.

Essential Job Functions/Major Responsibilities:

• Establish and manage strategic goals for the Bike Shop, including production, retail, service, inventory management, purchasing, product pricing, and recycling.
• Ensure delivery of high quality customer service.
• Demonstrate a strong commitment to product and program knowledge through strategies such as staff training, coaching, leading by example, and a participatory management style.
• Understand and manage inventory levels within budget and with a focus on maintaining margins and reducing shrink.
• Work collaboratively with other organizational needs of a shared facility and shared resources through open, proactive, and transparent communication.
• Support Retail, Service, Recycling, and Administrative functions to ensure successful operations. This includes particular attention to the support of volunteer engagement by Bike Shop staff.
• Direct staff and customers to ensure smooth operations and high rates of satisfaction.
• Responsible for measuring and managing customer needs and balancing this with staff needs to ensure those needs are met on time and on budget.
• Regularly evaluate and report on operational results. Manage for efficiency and effectiveness.
• Be a visible, supportive presence in all areas of Bike Shop operations.
• Be a consistent, respected voice advocating for the priorities of the Bike Shop, its customers, and its staff.
• Build relationships with the businesses and residents in the community surrounding the Bike Shop.
• Cultivate a culture of commitment to organizational values – Community, Diversity, Creativity, Accountability, and Sustainability.
• We believe that fundraising is everyone’s job. Demonstrate a commitment to the success of the entire operation through participation in fundraising activities.
• Our organization highly values our volunteers. Demonstrate a commitment to volunteer efforts at all levels of the organization.

To apply, send your resume, cover letter, and six references as follows:

• In the Subject Line: Bike Shop General Manager Position
• Attach your cover letter and resume as separate documents to your email; do not embed them in your email.
• Email to: [email protected]
• References can be from a variety of sources including your engagement with professional colleagues, community organizations, and volunteer work you have done. We will contact your references if you are selected for a second interview. We will address questions of goal achievement, leadership qualities, and organizational development skills.

Please go to http://www.communitycyclingcenter.org/index.php/about-us/jobs/bike-shop-general-manager/ for the full job description and hiring timeline.