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Bilingual Position with Big Brothers Big Sisters Columbia Northwest


(1.0 FTE)

Position Summary

This position is responsible for providing match support/case management through scheduled in-person, telephone and electronic contact to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children, volunteers, and families and strong affiliation with the agency. The successful incumbent will produce positive outcomes in the following areas: match closure rate, frequency of match closures, average match length, volunteer rematch rate, and customer satisfaction. Position has additional responsibilities for the promotion and growth of the Latino Mentoring Initiative, including outreach and recruitment, as well as intake of new participants.  Bilingual-Spanish required; in-depth knowledge of Latino culture a plus.

Job Qualifications

Minimum Bachelors degree in social services, Masters in human services field preferred.) Assessment and relationship development experience with child and adult populations; understanding of child development and family dynamics. Proficiency in Microsoft Office; including Word, Outlook and Excel. Must have car, valid driver’s license and meet state required automobile insurance minimums.

Required Skills and Abilities

Must be bilingual; English/Spanish. Excellent oral and written communication skills reflecting solid customer service both in-person and telephone; ability to: form and sustain appropriate child, adult volunteer-based, family relationships based on positive youth development and volunteer satisfaction; effectively assess and execute the following relational support skills: guiding, supporting, problem solving, advising and/or negotiating; relate well in multicultural environments; effectively collaborate with other volunteer match staff; use time effectively; and focus on details. Ability to collect meaningful data and draw solid conclusions.  

Work Environment

Routine busy office environment. Flexible work hours to meet customer needs, some weekend work.  Big Brothers Big Sisters is an EOE. Please email resume to [email protected] or mail to 1827 NE 44th Avenue, Ste. 100 Portland, OR 97213 Attn: Bilingual Match Support Position