Technical Services Manager, Development

Digest topic: Jobs & Internships


organization:Oregon Food Bank
position summary:

The Technical Services Manager (TSM) is responsible for overseeing day-to-day administration of Oregon Food Bank’s technical services for the Development Department including, but not limited to, the constituent database, Raiser’s Edge (RE) and its various interface functions.

Job duties will focus on decision-making responsibilities for system-related policies and procedures, data entry, data extraction, major donor and prospect tracking, and report generation and analysis. The TSM will work closely with all development staff and supervise data entry staff to ensure the utmost consistency and accuracy of information entered into the donor database. The position will work closely with IT to optimize database security, efficiency, and integrity, serving as the liaison between the Development and IT, and as the point person with the fiscal office.

The TSM is responsible for: creating, implementing and managing effective guidelines, processes and procedures, ensure consistent data architecture and promote high quality, maintainable application components and an exemplary level of data integrity in Raiser's Edge; advising on and implement methods and processes regarding data flow, new policy development, new projects and initiatives, and gift processing needs; contributing to the design and implementation of security plans; ensuring database integrity, maintaining database effectiveness, synchronizing online and off-line data; and providing support for staff database users.

Please read the complete job description at

Salary / Pay Rate:salary range starts at $43,947
Required Skills and Abilities:The Raiser's Edge, including Events, Tribute and Prospect modules. NCOA, Address Accelerator, Deceased Finder MS Office Crystal Report Data mining and analytics Supervisory/management experience
Qualifications:•Bachelor’s Degree preferred. •Significant work experience in database management in not-for-profit sector including three or more years experience and advanced knowledge and technical expertise in all aspects of Raiser's Edge and its architecture & capabilities required. •Experience in and a demonstrated understanding of the fundraising/development process, managing productive relationships with the fundraising teams in order to facilitate greater insight and income generation. •Demonstrated proficiency with RE reports, queries, exports and global changes required. •Experience using address management products including National Change of Address system, Deceased Finder, and Address Accelerator required. •Demonstrated proficiency in Microsoft® Office Suite and Windows® required. •Demonstrated proficiency in Crystal Reports and experience with Jet Reports. •Data mining and data analysis experience required. •Strong analytical and problem solving skills. •Demonstrated strong organizational, project management, and research skills. •Must be able to interpret and translate staff needs into Raiser's Edge reports. •Knowledge of financial processing, accounting, and reporting techniques. •Strong work ethic and desire to work collaboratively. •Self-starter; must be able to handle multiple projects and tasks at the same time with minimal supervision in a fast paced and fluid work environment. • Excellent written, spoken and interpersonal communication skills. •Ability to maintain high level of confidentiality. •Proven experience in effectively communicating with donors and funders via in-person interaction, phone, email and regular mail. •Demonstrated ability to prioritize tasks, meet deadlines, multi-task and work under pressure. •Ability to organize information and data and perform detail-oriented work with accuracy/timeliness/completeness. •Ability to establish and maintain effective working relationships with diverse stakeholders. •Ability to work independently and as part of a team. •Safe driving record, current vehicle insurance and ability to use personal vehicle for OFB business is required. •Must be able to pass a criminal background check.
Other:Equal Opportunity Employer