Opportunity Center

Job Description

POSITION TITLE: Information & Referral Specialist

FLSA STATUS: Non-Exempt, Hourly

REPORTS TO: Line Supervisors and Call Center Manager

SUPERVISES: None

PURPOSE: Under the direction of the Line Supervisors and Call Center Manager, the Information & Referral Specialist is responsible for providing confidential, appropriate, unbiased health and social service information, referral and advocacy to the general public by telephone; performing preliminary screening for eligibility for public and community services; assisting callers with access issues; and tracking gaps in services.

DUTIES AND FUNCTIONS

1.Respond (in English or a second language) to telephone inquiries concerning the availability of services provided by public or community resources 2.Provide specific and detailed information to the public about accessing public and private community resources for health and social services 3.Screen callers for services; refer to appropriate resource; and advocate for caller to secure services from public and private community agencies as needed 4.Collect and enter caller information into 211 info electronic record systems in compliance with contract and reporting requirements stipulated by funding partners 5.Facilitate between caller and service provider in caller’s language when necessary to assist in receiving appropriate services 6.Keep the Resource Department informed of any database problems or issues. 7.Perform other related duties as assigned

TO APPLY

Complete the agency Application Packet, available by contacting jessica@211info.org

Applications will be accepted until 5p on September 1st, 2008.

PURPOSE: Develop, strengthen, and implement Girl Scouts’ Design, Discovery, & Innovative Programs serving underserved girls in low income areas

RESPONSIBILITIES

•Develop, strengthen, and adapt Girl Scout curriculum

•Facilitate and implement curriculum throughout the Portland Metro Area, state of Oregon, and SW Washington

•Serve as a positive role model for girls

•Set goals for internship period and evaluate progress

•Aid in the recruitment of other interns, volunteers, and community partners

•Serve as a positive representative for Girl Scouts

TIME COMMITMENT

•Flexible, depending upon program needs and academic objectives (approximately 10-24 hours/week)

•Renewable

BENEFITS

•Strengthen skills in curriculum development

•Gain experience in curriculum and program delivery in non-traditional classroom settings

•Build knowledge of non-profit program management, planning, evaluation, and data analysis skills

•Develop skills in leadership and community networking

•Earn professional references

•Exposure to issues of culturally competent services

•Satisfaction of making a significant contribution to the community

Our Mission: Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.

The Girl Scouts value diversity and inclusiveness and, therefore, do not discriminate on any basis.

Transition Projects serves peoples' basic needs as they transition from homelessness to housing. This position works in our busy Old Town service center serving homeless and low income adults.

To apply, provide a letter of interest and current resume by e-mail to jobs@tprojects.org, via FAX to 503 823 4940, or by mail to TRANSITION PROJECTS, 475 NW Glisan St, Portland OR 97209.

General Responsibilities Provides information, referrals and services to Community Service Center clients. Responsible for Community Voice Mail (CVM) system. Manages TPI usage of the CMV system, recruits new agencies, and provides training and reporting to case managers.

Specific Duties 1. Enroll clients on Community Voice Mail system. Train clients to successfully use CVM. Manage TPI usage of system. 2. Identify and recruit agencies for CVM participation, train member agency case managers to use CVM and provide case managers with adequate supplies for CVM. 3. Provide monthly reporting and quarterly invoices to CVM member agencies. Use database to collect and report on client outcome and usage information. 4. Connect walk-in clients with appropriate staff from shelter, housing, and veterans programs. Provide preliminary screening for services. 5. Provide clients with basic services, including food box vouchers, identification assistance, address verification, mail delivery and phone message service. 6. Provide clients with referrals to services at other agencies. Maintain knowledge of available resources for low-income/homeless population. Preliminary screen for eligibility for outside agency services. 7. Provide breaks and back up coverage for the Information & Referral Specialist and Phone Information & Referral Specialist. 8. Other duties as assigned.

SUMMARY: The Membership and Development Assistant is the support staff person for membership recruitment and retention and fundraising and development. The Membership and Development Assistant reports to the Executive Director.

The Membership and Development Assistant works with the Executive Director, Membership Committee and the Development Committee to implement membership growth and retention strategies and fundraising strategies for the Club.

Primary Duties and Responsibilities

I. Membership Recruitment and Retention

A. Provide services to members and member-prospects, including responding to inquiries, producing mailings and updating member records.

B. Staff Membership Committee, supporting their routine work and special initiatives.

C. Serve as staff person to connect members with Club activities

D. Coordinate the spring membership drive.

II. Membership Records and Services

A. Ensure the integrity of the data in the membership/development database

B. Maintain accurate members’ records and membership roster

C. Produce monthly renewal notices, record payments, and resolve issues related to members’ membership renewals

D. Process new members’ applications; prepare new member mailings.

III. Development

A. Maintain accurate records in membership/donor database of all individual gifts, corporate sponsorships, and foundation grants.

B. Provide support to the President Elect and Executive Director for conducting the Annual Fund campaign.

C. Maintain Annual Fund records and update President Elect and Executive Director weekly, or as required.

D. Produce and mail Annual Fund letters.

E. Coordinate fund-raising event logistics.

F. Support the Executive Director on the corporate giving program by managing files, producing documents and maintaining records.

G. Support individual giving by updating donations in database, producing acknowledgment letters and managing files.

Responsible for management of existing donor relations and providing leadership of board fundraising efforts, including foundation and corporate relations and expansion of individual and corporate donor base. Senior position working closely with Executive Director and Board.

Who We Are: The Oregon Mediation Association is a nonprofit membership organization committed to the development, support and advocacy of mediation in the State of Oregon. We are looking for an experienced and energetic person with a passion for mediation and conflict resolution to fill our part-time (16 hours per week) Administrative Assistant position.

Responsibilities: The Administrative Assistant performs administrative and general office duties; communicates regularly with OMA members; manages a membership database including financial contributions; maintains and updates OMA’s website; responds to inquires from members, volunteers, and the general public; and assists with planning and on-site coordination of OMA’s Annual Fall Conference (November 7-8, 2008), held in Portland, OR.

Detailed responsibilities: • Customer Service: Serve as initial point of contact for OMA members, volunteers and the general public with professionalism and thoughtfulness. Research and respond to inquiries, complaints and suggestions, both verbally and in writing.

• Administration: Perform a variety of office administrative functions, including: answer the phone, pick up mail at the post-office, provide administrative support for purchases and payments, maintain an inventory of supplies, draft correspondence and promotional materials, respond to committee requests and coordinate meeting preparations.

• E-mail: Manage heavy flow of e-mail communications, including respond to messages, generate correspondence and maintain current e-mail distribution lists.

• Website: Maintain the organization’s website. Update information on the site, respond to web inquiries from members and the general public and communicate with OMA’s web host.

• Database Management: Maintain the organization’s membership database. Process membership applications and financial contributions. Coordinate monthly mailings of membership renewals and related correspondence.

• Annual Conference: Provide administrative support for OMA’s annual conference, including management of conference registration database, preparation of materials, and on-site assistance during the conference.

Hours: The Administrative Assistant will work 16 hours per week, with a schedule to be determined regarding office hours Monday-Wednesday and a requirement to be in the office on Thursdays.

Location: Downtown Portland

To Apply: Send cover letter, resume, and three professional references via email to omediate@teleport.com. Subject line: Administrative Assistant Application. Applications will be accepted until filled, but submit application no later than September 1st, 2008 to guarantee consideration.

The Oregon League of Conservation Voters Education Fund is looking for motivated phone canvassers to help educate voters in the Portland and Bend areas about environmental issues as part of a program designed to increase their participation in voting for lower-ballot candidates in the 2008 election. No fundraising involved.

The position starts as soon as you are hired and lasts up to 4 weeks in duration. Because of the focus on direct voter contact, this job will take place between 5-9 pm, five days/week. Following completion of this project, there will be similar employment opportunities with OLCV-EF’s sister organization, the Oregon League of Conservation Voters.

Earth Advantage, Inc. (EAI) seeks a consultant who will master its pre-developed curriculum, deliver it to the first class of participants, and provide feedback to incorporate improvements to the Sustainable Homes Professional program.

EAI has developed the Sustainable Homes Professional course to provide a rigorous curriculum that focuses on the fundamentals of building science and sustainability for the residential real estate market (see Attachment D – General Course Outline). The course is composed of six modules, each two days in length, and combines both classroom and field work. Modules will typically be delivered the last Friday and Saturday of the month beginning in September 2008 and concluding in March 2009. Exceptions include holiday weekends that will need to be rescheduled to meet the needs of the majority of the program participants.

Position Summary I – Course Instructor: The Course Instructor is responsible for the delivery of all SIX MODULES of the Sustainable Homes Professional certification program under the direction of the Earth Advantage Education Department. The instructor will be present for all class and field instruction and is responsible for the success of participants’ learning experience relative to the program objectives and course syllabi. The Course Instructor should be highly knowledgeable about the subject matter of the course curriculum. The instructor will support students’ success by whatever means necessary, appropriate, and available, and he/she will respond promptly to students’ needs. The instructor will actively monitor and track individual student progress, providing mediation and direction as needed.

Position Summary II – Adjunct Instructor (optional): The Adjunct Instructor supports the delivery of one or more modules of the Sustainable Homes Professional program by supplementing the expertise of the Course Instructor, as necessary. If the Course Instructor can demonstrate his/her capability of delivering all of the modules without the need for an Adjust Instructor, then this position need not be included in the consultant’s proposal. Guest speakers are encouraged, if they provide a contribution which adds value to the learning experience of the course participants.

Specific Duties: The Course Instructor and Adjunct Instructor are responsible for the following: •Teaching material from approved curriculum in accordance with assigned course schedule; •Motivating students to actively participate in all aspects of the educational process, including but not limited to online threaded class discussions, outside assignments/projects, research, etc.; •Maintaining online communication with students to assist them in achieving completion objectives; •Responding in a clear and well-expressed manner to student inquiries and EAI staff within two business days by telephone and/or email; •Providing regular, accurate, and timely student-specific assistance, feedback and support to students relative to their performance; •Keeping archives of student work and correspondence, and maintaining and reporting student; •Openly communicating with EAI staff regarding course and student-related problems and concerns; •Being knowledgeable about the job requirements by reading and abiding by the Instructor’s Manual.

General Responsibilities: Canvassers would be responsible for contacting the public at their homes in assigned neighborhoods. Their function is to build Bark’s membership, promote upcoming hikes and television shows, fundraise, and motivate supporters to get involved.

Bark is a community based group dedicated to preserving the forests, waters, and wildlife of Mount Hood National Forest and the surrounding regions.

Responsible for efficiently and accurately processing contributions and producing appropriate donor acknowledgements; creating new records and updating existing records; and maintenance to ensure an accurate database. Must be a skilled user of Raiser's Edge and MS Office. Attention to detail and excellent communication skills required.

ESSENTIAL DUTIES AND RESPONSIBILITIES of this position include, but are not limited to, the following: 1. Input all donations into the database (such as contributions, special events, membership, etc.). 2. Produce all written correspondence (acknowledgement letters/notes, tax receipts) on behalf of programs and the organization. 3. Process new data or changes to existing data in the database. 4. Maintain the integrity of the database at all times. 5. Record development activity in the database. 6. Create, run and provide reports from the database. 7. Perform data imports and exports. 8. Perform sophisticated queries for appeals and mailings. 9. Develop, maintain, and produce reporting and analysis documents for fundraising events and activities. 10. Interface with finance department to ensure consistent revenue reporting. 11. Train/inform staff of changes in BRE application, modules and/or procedures. 12. Create, document, and enforce data entry guidelines to ensure data quality and consistency. 13. Working with IT, coordinate Raiser's Edge patches, upgrades and necessary maintenance tasks to ensure the overall health of the database. 14. Monitor industry news to make relevant recommendations for additional functionality. 15. Other duties as assigned.