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Housing Case Manager at Transition Projects


March 22, 2011

Position: Transition Projects Case Manager

Supervisor: Housing and Support Services Director

Hours: Full Time (May Include Some Evenings)

Wage: $14.07 Hourly Wage ($14.46 if Bilingual Spanish/English)

Benefits: Standard Benefit Package


Please submit a letter of interest specifying the position for which
applying and a current resume to [email protected], or by FAX to 503
823 9210, or by mail or in person to TRANSITION PROJECTS, 475 NW Glisan
St, Portland OR 97209.


Provide comprehensive case management services to access, shelter and
retention clients, focusing on housing placement and stability, client
engagement, and socialization within the community.

The Transition Projects Case Management program covers three distinct
areas of client service: Access, Housing and Retention. Employees hired
as Case Managers are expected to be able and willing to perform the
duties of each of these functions and may have duty priorities adjusted
as needed. Duties may take place at any of our service sites.


Access, Housing, and Retention:

1. Assist in the development and implementation of individual goals and
objectives to attain stability, housing and ultimately maintain self-

2. Address barriers to individual goals and objectives including (but
not limited to) - mental health, substance use, income development,
tenant education, socialization, basic needs.

3. Identify, locate and coordinate delivery of services for clients.

4. Meet with residents as needed to provide and coordinate delivery of

5. Coordinate with agency staff to provide consistent quality and
comprehensive services to clients.

6. Develop and maintain relations with community resources to assure
service availability to clients.

7. Create and maintain relationships and resource knowledge specific to
the population served.

8. Coordinate housing placement and retention services.

9. Conduct home visits (this duty requires the ability to operate the
agency automobile).


1. Attend staff meetings, case management meetings and partner meetings
as assigned.

2. Maintain accurate, updated and comprehensive client files.

3. Maintain accurate and updated documentation of services in HMIS.

4. Adhere to allocated budgetary guidelines.

5. Provide monthly Case Management Reports as requested.

6. Facilitate groups such as Retention, Men's and Women's Engagement,

7. Follow Case Management Best Practices.

8. Other duties as assigned.

PERFORMANCE RESPONSIBILITIES: Each Transition Projects employee must:

1. Represent the organization professionally at all times.

2. Provide positive role models to residents, tenants and clients.

3. Maintain positive relations with clients, volunteers, co-workers,
staff from other agencies, agency funders, and the general public.

4. Be tested for TB within 2 weeks of hire and be retested at least
annually thereafter throughout employment.

5. Demonstrate effective communication skills by conveying necessary
information accurately, listening effectively and asking questions when
clarification is needed.

6. Plan and organize work effectively and ensure its completion.

7. Exercise necessary cost control measures.

8. Demonstrate reliability by being present for work as scheduled,
arriving and leaving on time and taking breaks in expected time frames.

9. Interact effectively with persons of diverse ethnic backgrounds,
religious views, cultural backgrounds, and sexual orientations and treat
each individual with respect and dignity.

10. Demonstrate team behavior and promote a team-oriented environment.

11. Demonstrate initiative.

12. Participate in ongoing development and improvement of all program
processes and relationships.

PHYSICAL/MENTAL REQUIREMENTS: The physical and mental demands described
here are representative of those that must be met by an employee, with
or without accommodation, to successfully perform the essential
functions of this job.

1. Hearing and vision adequate for interaction with clients, interaction
with staff and interaction with the general public.

2. Hearing adequate for telephone work. Vision adequate for close work.

3. Hand and finger dexterity adequate to operate standard office

4. Ability to walk, bend, stand, sit, reach, stoop, pull, sit, squat,
and climb stairs.

5. Sitting at a desk completing paperwork and working on a computer for
lengthy periods.

6. Mobility to allow responsive traveling to client residences located
around the metro area.

7. Reasoning ability to make decisions that reflect consistency with
Transition Projects philosophy, policies and procedures.


1. The right individual for this position has a passion for helping
others, is nonjudgmental, and is able to deal with difficult situations
in positive and constructive ways.

2. Applicant s must:

a. Possess a Bachelor's degree with 1 year experience in case management
and 1 year experience working with homeless persons, or

b. Have had 3 years experience working with homeless populations with at
least one of those years performing case management for that population.

3. Demonstrated ability to interact with other agencies in developing
and providing services to clients; including ability to advocate on
behalf of clients for services with other agencies.

4. Demonstrated knowledge of chemical dependency and mental health
issues and appropriate treatment resources.

5. Ability to identify and work effectively with property and building
managers, developing positive long-term relationships.

6. Ability to provide mediation between agencies, clients, and property
and building managers.

7. Up-to-date familiarity of community resources and services available
to assist the homeless.

8. Demonstrated knowledge of domestic violence and sexual assault issues
and resources.

9. Demonstrated knowledge of services available to assist the homeless.

10. Demonstrated knowledge of services available to assist veterans.

11. Demonstrated ability to work as part of a team in the delivery of
services to clients.

12. Computer literacy. Demonstrated ability to use word processing,
database, spreadsheet, e-mail, and Internet programs.

13. Demonstrated ability to maintain accurate and comprehensive client

14. Demonstrated ability to prepare accurate and comprehensive
statistical and narrative reports.

15. Bilingual English/Spanish preferred.

16. Valid driver's license and liability insurability. Possession of
reliable transportation preferred.


Please submit a letter of interest specifying the position for which
applying and a current resume to [email protected], or by FAX to 503
823 9210, or by mail or in person to TRANSITION PROJECTS, 475 NW Glisan
St, Portland OR 97209.


The above statements are intended to describe the general nature and
level of work being performed by people assigned to this classification.
They are not to be construed as an exhaustive list of all
responsibilities, duties, and skills required of personnel so
classified. All personnel may be required to perform duties outside of
their normal responsibilities from time to time, as needed.