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Big Brothers Big Sisters Columbia Northwest Position Openings

Part-Time Match Support Specialist

Position Summary This position is responsible for providing support for a large caseload of one to one Youth/Adult matches ensuring child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of participants. Support is provided through scheduled phone and email contact, with occasional in person meetings and activities. Matches are in both Community and School-Based programs. Position also entails some participation in agency-wide program development, outcome tracking, grant reporting, recruitment and fund-raising efforts.

Job Qualifications •Minimum Bachelors degree in social services, human resources, communication or related field strongly preferred. •Assessment, training and relationship development experience with child and adult populations; understanding of child development and family dynamics, knowledge of mediation/conflict resolution practices. •Proficiency in Microsoft Office Suite; including Word, Outlook, and Excel. Must have car, valid driver’s license, and meet state required automobile insurance minimums.

Required Skills and Abilities Excellent oral and written communication skills reflecting solid customer service both in-person and telephone; ability to: form and sustain appropriate child/adult volunteer-based relationships based on positive youth development and volunteer satisfaction; effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating; relate well in multicultural environments; effectively collaborate with other volunteer match staff; use time effectively; and focus on details. Ability to collect meaningful data and draw solid conclusions.

Work Environment Routine office environment. Weekday evening hours required and weekend activities as needed. If home visitation is indicated, must travel to local communities and neighborhoods. Travel between agency sites may be required.

To Apply Big Brothers Big Sisters is an EOE. Please email resume to [email protected] or mail to 1827 NE 44th Ave. Portland, OR 97213 attn: Part-time Match Support Position



Part–Time School-Based Program Coordinator

Position Summary

The School-Based Program Coordinator is responsible for providing direct service and case management through the Bigs in Schools and Teen Bigs site-based mentoring Program. The Program Coordinator will participate in the volunteer and child enrollment process, the matching process, and match support to ensure child safety and constructive and satisfying relationships between the children and volunteers. The Program Coordinator will track the positive impact on program-involving youths (both Bigs and Littles) and develop a strong sense of affiliation with BBBS on the part of volunteers. This position requires positive outcomes in the following areas: child and volunteer yield rate, match closure rate, frequency of match closures, average match length, volunteer rematch rate, and customer satisfaction. The School-Based Program Coordinator will also coordinate the building of sustainable partnerships with schools, local high schools, community youth organizations, and other businesses.

Position Responsibilities: 1. Enhance and expand partnerships between BBBS, schools and recruitment sites 2. Develop and sustain new partnerships with schools and community agencies 3. Operate the Teen Bigs and Bigs in Schools Programs 4. Recruit Teens from local secondary and post-secondary schools 5. Recruit adults from the community 6. Conduct volunteer enrollment, including: individual orientations, interviews, trainings and any other elements of the enrollment process 7. Conduct child enrollment including child interviews, child safety education and any other elements of the enrollment process 8. Ensure high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of the job 9. Review and follow up on references as appropriate. Immediately bring concerns regarding any information that may influence the enrollment process and match support to the attention of the School-based Program Manager 10. Review all enrollment information and assessments, make recommendations for participation in the program based on this information 11. Determine appropriate matches and facilitate match meetings within the structure of the Teen Bigs and Bigs in Schools Program 12. Document and monitor all elements of match support and supervision of volunteers 13. Assess individual training and support needs for each match participant to ensure positive youth development and a successful and a satisfying experience for the volunteer 14. Plan and implement community service projects for Teen Bigs 15. Develop a plan to support ongoing volunteer involvement through individualized recognition, special events, and group dynamics 16. Develop and implement summer program activities 17. Involve Teens in the planning and delivering of activities and program 18. Establish, monitor and meet goals for match numbers, match length and customer satisfaction. Utilizing P.O.E, assess match impact on youth development 19. Adhere to grant requirements and agency standards 20. Provide timely reports to supervisor regarding program status 21. Other duties as assigned by supervisor.

Competencies: 1. Customer/Client Focus - Is dedicated to meeting the expectations and requirements of volunteers, children, parents and agency partners; is able to effectively communicate in order to establish and maintain effective relationships with customers/clients and co-workers; respect different opinions and views; adds value to the experience of volunteers and children in their match relationship; builds school support for the match; deals effectively with diversity; demonstrates high degree of flexibility and adaptability. 2. Sales/Marketing- Ensures customers feel they have been listened to; presents oneself in a professional manner; creates and seizes opportunities to match customer interest with program options; displays enthusiasm and commitment; maintains a positive approach; answers detailed questions about program options; assesses each inquiry for program involvement. 3. Priority Setting - Spends ones time efficiently; can prioritize different aspects of the job, ability to respond quickly in time of crisis; set goals accordingly; eliminates roadblocks; creates focus, multi-tasks and produces positive results. 4. Listening - Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees; understands child safety issues and is vigilant in recognizing challenges in a timely manner. 5. Approachability - Is approachable; spends the extra efforts to put others at ease; can be warm, pleasant and gracious; is sensitive to and patient with the needs and interests of others; builds rapport well; is a good listener. 6. Interpersonal Skills - Relates well to all kinds of people; presents oneself in a professional manner at meetings and/or interfacing with clients and co-workers; builds constructive and effective relationships; uses diplomacy and tact; is capable of diffusing difficult situations; can manage stress and frustration well. 7. Organizing - Shows initiative and ability to obtain resources to get things done; can multi task; uses resources effectively and efficiently; identifies informal and incomplete information in a timely manner. 8. Understanding Others - Listens carefully to various points of view, whether or not he/she agrees; suspends judgment until others have had their say; accepts diversity in others; has ability to mediate and create middle ground understanding.

Job Qualifications And Required Skills: 1. Bachelors degree in social services, human resources or related field preferred 2. Minimum of 3 years of experience working with teens and school age youth populations 3. Understanding of child development 4. Experience with program development 5. Excellent oral and written communication skills 6. Is a strong team player 7. Relate well in a multicultural environment 8. Use time effectively 9. Can prioritize different aspects of job 10. Strong relationship building skills 11. Proficiency in Microsoft Office, including Word, Outlook, and Excel. 12. Must have car, possess a valid driver’s license, and meet state required automobile insurance minimums. 13. Current CPR and First Aid certified 14. Utilizes supervision effectively 15. Other duties assigned by supervisor 16. Bilingual Spanish/English preferred

Big Brothers Big Sisters Columbia Northwest is an equal opportunity employer. Please email resume to [email protected] or mail to 1827 NE 44th Ave. Portland, OR 97213 attn: Ashley Otheim