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Job Opportunity - Spanish Speaking Resident Services Specialist

Job Announcement - Spanish Speaking Resident Services Specialist


Provide services to residents of permanent affordable housing.  The Spanish speaking Resident Services Specialist III (RSS-III) will work with residents, property managers, community organizations, and the Resident Services Manager to identify resident needs, coordinate and implement programs and services, foster community cohesion, and provide information and referral.  This position requires creative thinking and desire to work with low-income population.  The RSS-III will work independently, carrying out specialized programs; and/or will implement partnerships with community organizations. Teaching financial literacy curriculum is a requirement of this position. Some supervisory experience is necessary.


HOURS: 40 hours per week, Monday through Friday; this is a non-exempt position requiring a flexible schedule with evening or weekend hours depending on activities or program schedules.



Include some or all of the following. Other duties and responsibilities may be assigned.


Provide information and referral to residents; advocate for residents to secure needed services and resources for which they are eligible. Work directly with individual residents and tenant groups to understand their needs and wants and work toward achieving their goals. Coordinate with property managers on issues relating to resident behavior and welfare, project stability, livability, safety and health. Identify opportunities for, and develop or expand partnerships with community organizations, and other groups or individuals in order to enhance resident services programming, and offer skill building and community involvement opportunities for residents. Maintain effective relationships with organizational partners, community institutions, and individual and community volunteers to support programs and activities for adults and children.  Work independently or as part of a team with Resident Services Manager, other Resident Services Specialists, and other community partners to provide skill building classes, summer lunch programs, afterschool programs, cultural enrichment opportunities, and other services as identified. Plan, organize and facilitate community meetings, focus groups, and other group activities involving one or more project sites. Provide mediation to remedy disputes between property management and residents and between resident families. Maintain community room(s) so that activities are provided in a safe environment; enhance community spaces to support activities and programs for adults and children. Create and distribute monthly activity calendars. Distribute information to residents through property managers, community bulletin boards or direct contact with residents. Prepare and submit required reports in a timely manner. Attend agency staff meetings and represent the agency at community meetings as assigned.



This position typically will supervise individual volunteers or small groups of volunteers as required; the RSS-III will also coordinate one or more programs and partnerships serving residents at a single or multiple projects. These projects will include, but are not limited to the Summer Lunch Program and after-school programs. RSS-III will supervise after-school homework club staff.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and /or ability required.

§         Bachelor’s degree in social science or related area, or equivalent additional experience.

§         Ability to speak English and Spanish, and to communicate effectively both orally and in writing in both languages.

§         Minimum of three years experience working in community organizing, human services or related field.

§         Respect for diverse cultural, economic and social background of residents; and demonstrated knowledge of issues facing low-income families.

§         Demonstrated skills or experience in communicating with families regarding their needs and maintaining confidentiality.

§         Ability to work independently and exercise sound judgment regarding work tasks and responsibilities

§         Demonstrated ability to communicate effectively both orally and in writing.

§         Demonstrated ability to manage, organize, and prioritize many diverse and concurrent activities and responsibilities.

§         Demonstrated ability to initiate, develop and maintain productive working relationships within Human Solutions, with public and private agencies, the general public and residents.

§         Ability to prepare and maintain clear, accurate, complete and timely records and reports.

§         Proficiency in Microsoft Word, Excel and Publisher.


Employment includes medical and dental coverage, paid vacations and paid holidays.


Salary: $35,000. Employment includes medical and dental coverage, paid vacations and paid holidays. Please send resumes to Fran Weick, [email protected], subject line:  Spanish Speaking Resident Services Position. Submit resumes by January 10, 2010.