Part Time Interpreter & Project Manager

The Interpreter and Project Manager is responsible for providing Spanish interpretation, leading intercultural/diversity seminars and trainings, and coordinating interpretation appointments.

SUMMARY: Among the many types of services performed by IRCO’s International Language Bank (ILB) the Interpreter & Project Manager will work in two major areas:

1. Interpretation (spoken) Services As an Interpreter Project Manager this position is responsible for both providing interpretation (English/Spanish) and assisting in the coordination of interpretation appointments. This position will manage all the steps of the client relationship from the initial client request, through project execution, to final invoicing.

2. Intercultural Seminars/ Diversity Trainings IRCO’s ILB designs and delivers to its clients (often governmental agencies, business, schools, and nonprofits) a range of tailor made intercultural and diversity presentations. These seminars/trainings range in topic and this position will be responsible for both being a trainer of them and manage all the steps of the client relationship from making client contacts, assuring the delivery of services invoicing.

The Interpreter & Project Manager will be a customer service oriented person who develops and fosters positive relationships with clients and vendors. This position works closely with IRCO ILB Manager and administration and fiscal staff to proactively engage in all aspects of problem solving. The Interpreter & Project Manager will work in a fast-paced, multicultural environment, and advances IRCO’s mission in the community. Some of the essential functions of this position include: • Attend and perform Spanish/English interpretation appointments. • Lead intercultural/diversity presentations. • Develop and maintain positive relationships with clients through regular contact via telephone, email correspondence, and in-person service calls. Consistently deliver high level customer service for ongoing projects. • Select interpretation contractors; assign appointments; track appointment progress and costs; manage in-progress issues that arise; ensure final client satisfaction with interpretation services. • Manage interpretation appointments with regard to client preference and linguistic quality. Manage multiple timelines; confirm details and location specifications with customers and interpreters; manage unit response to changes in customer requests and deadlines. • Perform quality control procedures to ensure all appointments meet and exceed client expectations. • Maintain organized records of work performed. Work closely with ILB Manager and staff to design new processes and streamline workflows to ensure optimal performance. Recruit and maintain linguistic resources. Perform clerical duties as necessary for accounting and project management purposes. • Answer phones and direct calls as appropriate. Greet walk-in customers, applicants and visitors. Convey information in a friendly, helpful manner. Receive and distribute faxes and phone messages. Call or email interpreters with appointment and general ILB reminders. • Maintain all departmental records. Type memos, correspondence and other materials in response to verbal requests or written instructions. Deliver messages, assignments and forms within the organization. • Enter data for translator and interpreter payroll. Maintain records of payments to contractors, employees and vendors. Complete payment vouchers for ILB monthly bills and submit to supervisor for approval. Assist ILB with invoicing. Send invoices to clients by mail, fax or email. Respond to billing inquiries and process credit card payments. Perform follow-up on past due invoices. Disburse petty cash funds as requested and maintain detailed records of same. Complete monthly reconciliation of disbursements; request additional funds as needed.