Care Coordinator, Project Access NOW F/T Bilingual (English/Spanish required)

The primary responsibilities of this position will be to coordinate the referral and enrollment of low-income, uninsured patients into Project Access NOW with volunteer physicians in the community. This position will work directly with patients; enrolling them into Project Access NOW and connecting them to donated primary and specialty care services. The successful applicant will also answer participating provider questions, assist in training providers, and complete a variety of other tasks as assigned. Support of the Pharmacy Benefit Specialist and Volunteer Coordinator is a secondary but important function of this position. The position will be working with patient health information and must be able to maintain strict confidentiality. In addition, this position will work to coordinate additional services such as labs, interpretive services and pharmacy benefits. This position requires a flexible, self-directed person who is excellent in following details, communicating clearly and respectfully and handling situations where all the details may not yet be available or determined. This is a fast-paced, interactive, demanding environment. Excellent phone skills are required.

Reports To: Project Access NOW Director of Operations

Job Responsibilities: • Assess and complete eligibility and enrollment/re-enrollment for Project Access NOW program applicants. Maintain an appointment database to assist patients with applications, informing patients about application status and work with patients on follow-up where necessary. Apply program guidelines firmly and fairly. • Maintain strong patient and provider relations, assist with questions and provide strategies as needed to foster patient and volunteer satisfaction with project services. • Provide patient orientation and maintain communication with patients regarding their care and medication needs. • Understand detailed processes and guidelines and work to understand new challenges and find solutions. • Maintain coordination between referral source and program.

This position will be working at the PANOW offices in NW Portland with possibility of travel to meetings, clinics throughout the Portland/Vancouver metro area and patient’s homes.