IT Project Manager 2

Multnomah County’s Office of Information Technology is a dynamic organization aligning itself with emerging industry trends. If you embrace change, if you see opportunity in challenges, and you want to use your skills to serve the public, we want you to join our team. This is an exciting time for IT at Multnomah County where we are revolutionizing our technology platform, learning new skills, and figuring out how to leverage IT to improve the efficiency and productivity of local government.

THE POSITION:

The Project and Portfolio Management group is the functional home for the practice of project and portfolio management in the Office of Information Technology. It develops and implements standards and best practices for project management, and provides project management services across the organization. It develops processes and standards to ensure that project deliverables are integrated and delivered on time, on budget and meet customer requirements. The group also strategically prioritizes and manages portfolios, resources, planning and capacity.

The IT Project Manager 2 position will manage multiple projects or one very large project to ensure project plans are completed and approved, scope meets the needs of the customer, and tasks are completed on time and within budget. The primary purpose is to manage projects of medium to large team size that are moderate to high in complexity (due to technical, business or departmental requirements) across the functional areas of infrastructure and applications. The position typically manages multiple projects simultaneously or one very large project. This position manages tasks, milestones, scope, resources, issues and risks for major IT projects. It creates and maintains all project management deliverables, including the project plan and budget; and ensures all project tasks are completed on schedule and within budget. This position will ensure that communication plans are completed and that project status is communicated to all stakeholders. Execute development and communication processes and incorporate them into the project. Ensure the Software Development Lifecycle (SDLC) is followed for each implementation. This position also contributes to the on-going development of the project and portfolio management within the Office of Information Technology.

Customer Interface • Meet with customers and stakeholders on a regular basis to understand and document their current business processes, project requirements, future needs, and strategic perspective. • Work with teams in the initial planning of projects. Includes resource planning, timelines, and cost analysis. • This position will work collaboratively with multiple organizational departments including customers, external agencies, vendors and other departments within the county. • Develop a thorough understanding of available IT resources, capabilities and tools, and deploy them to projects managed. • Coordinate work with County partners, e.g. City of Portland, State of Oregon

Project Management • Manage all stages of the projects assigned, including planning, implementing and monitoring activities. • Manage project scope and budgets (up to $2 to $3 million) to ensure deliverables are met. Responsible for tracking all change requests and managing their implementation or deferral. • Work with other IT Applications and Infrastructure teams to develop project plans and activities with appropriate tasks, resources, milestones, cost analysis and timelines. • Work with multiple groups including customers, external agencies, and other departments to plan and implement projects. • Manage project members in the development of business cases, requirements, business process analysis, user acceptance cases, user training programs and other project activities as appropriate. • Monitor project and communicate status to customers, stakeholders, IT Management and others on a regular basis. Provide status reports on a regular basis. • Work with project sponsors to resolve issues, address changes and identify risks. Responsible for all project communications for assigned projects. • Manage risk/ issue tracking and resolution, address changes and escalate risks for project. • Maintains resource management processes. Creates and maintains current resource forecast. • Develops staffing plans that facilitate proactive resource provisioning to meet planned demand. • Ensure the project team has the skill requirements to meet the project needs. • Provide performance evaluation feedback to team members throughout the projects and at the end of projects. • Incorporate process improvements throughout the lifecycle of projects. • Provide oversight to Project Manager 1 positions and other projects to ensure their projects are meeting the scope, time and budget needs of their projects.

Communication, Training and Support Plans • Develop effective communication plan and coordinate throughout project life-cycle. Identify different stakeholder groups and the most appropriate way to communicate with each. Define the frequency for communicating with each group. • Develop training plan for rollout to customers and staff and manage training as a critical component of the overall project. Define training requirements for each user group, the most effective training delivery model, and the resource requirements to ensure the overall success of all projects. • Develop support plans for each project using the IT support plan template. • Work effectively with Talent Development team and Public Affairs Office to appropriately address these critical project components.

For more information on this position, including application materials, or to apply to visit our website www.multcojobs.org; reference job#9459-01.

Multnomah County is actively recruiting persons from various ethnic and cultural backgrounds to enhance service to our diverse communities. Bilingual/bicultural candidates are encouraged to apply. An Equal Opportunity Employer