Part-time Customer Service Rep (Travel Navigator)

Digest topic: Jobs & Internships

Information

organization:Ride Connection
position summary:

Ride Connection is a private nonprofit that is made up of a network of service partners who work in collaboration with one another to provide vital services that strengthen our region’s current transportation services. We are seeking a Travel Navigator to join our team.

The Travel Navigator is responsible for processing incoming customer referrals and ride requests from customers or their representatives via phone, e-mail or other agency personnel, and determining the most appropriate transportation service(s) for the customer. This position:

- coordinates ride requests with other Ride Connection service partners - Performs follow up activities with customers to ensure the expected level of service was offered and received - Passes pertinent information to appropriate staff - Registers new customers - Makes appropriate referrals to partner agencies - Communicates with service partners - Ensures that each person who requests Ride Connection service is treated with dignity, respect and patience. - Performs ride assignment functions as backup for the Scheduler position and dispatch duties as required. - Map reading skills

Visit www.rideconnection.org for application and job description. For additional information, contact us at [email protected] This position is an hourly non-exempt position, 24 hours per week. Hours for this position are flexible within our hours of operation, Monday through Friday 7:30am – 6pm. This position is open until filled.

Salary / Pay Rate:DOE
Required Skills and Abilities:- Good interpersonal, oral and written communication skills, ability to exercise good judgment, courtesy and tact - Experience in word processing, spreadsheet and database programs - Effective problem solving skills - Knowledge of Multnomah, Washington and Clackamas Counties
Qualifications:Preferred Qualifications: - Ability to speak Russian, Spanish or Vietnamese - experience working with older adults and people with disabilities - Familiarity with local public transportation system
Other:Equal Opportunity Employer
website link:www.rideconnection.org