Bilingual Position Opening at Big Brothers Big Sisters

Big Brothers Big Sisters Columbia Northwest

Bilingual Enrollment Specialist

Job Description

Position Summary

This position is responsible for providing high-level customer service throughout the effective implementation of the volunteer and child enrollment process in accordance with the Big Brother Big Sister brand, and volunteer options. The successful incumbent will produce positive outcomes in the following areas: volunteer yield and processing time; youth yield; youth/parent processing time, customer satisfaction. This is a bilingual (English/Spanish) position based out of the Multnomah County office and providing support to other branch offices as needed. Hours for this position will be Monday – Friday, 10:30 a.m. – 7 p.m.  

Position Responsibilities

Conduct volunteer enrollment including: individual orientations, interviews, background checks, and completion of any other enrollment processes. Determine if home visits are necessary and complete as indicated. Conduct client enrollment including: parent/child interviews, child safety education and enrollment processes. Assess and refer families for alternative or additional services as needed. Ensure high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children and their families. Collaborate with other service delivery staff to ensure smooth transition among functions. Identify and eliminate barriers interfering with the completion of the enrollment process. Review and follow-up on references as appropriate. Immediately bring to the attention of the supervisor concerns regarding reference information, which may influence the volunteer enrollment process. Conduct volunteer and client reassessments/updates as indicated. Review all enrollment information and assessments and make recommendations for participation in the program based on this information. Assess and apply factors contributing to successful match. Effectively align volunteer interests and qualifications with service options of the agency. Provide timely and comprehensive reports and recommendations for participation in the program based upon assessments of each individual volunteer. Follow process through to next point of contact Determine matches and schedule match meetings in accordance with volunteer and family schedules. Make recommendations to the Match Support Specialists for training and support needs. Maintain accurate paperwork for each match according to BBBSA and agency standards. Enter information into Agency Information Management system. Other duties as assigned by supervisor.

Qualifications

·         Fluency in written and spoken Spanish language required.

·         Bachelor’s degree in social services, human resources or related field.

·          Experience working with both child and adult populations.

·         Specific assessment, intake or interview experience preferred.   

·         Proficiency in Microsoft Office, including Word, Outlook, and Excel. 

·         Must have car, valid driver’s license, and meet state required automobile insurance minimums. 

Big Brothers Big Sisters is an EOE. Please email resume to [email protected] or mail to 1827 NE 44th Ave, Suite 100 Portland, OR 97213 attn: Enrollment Position