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Resident Services Coordinator I - Portland Impact

To apply for this position please visit our website at http://www.portlandimpact.org/working.htm, where you can download our application. 

The application, your resume and cover letter can be sent to [email protected]


The Resident Services Coordinator I is responsible for planning, coordinating and providing an array of social services for residents with the goal of improving the stability, quality of community life and wellness of families and persons who are elderly and/or disabled in four low-income housing developments.  The Resident Services Coordinator I will rotate between four Housing Authority of Portland (HAP) sites (Dahlke Manor, Holgate House, Northwest Tower, and Unthank Plaza). 

Entry Wage: $12.20 to 13.94/hr Full Time


Assist with the development of a program service delivery model. Link residents with appropriate health, psychological and social service providers. Develop and implement a system to provide follow-up and needs assessments for residents seeking services. Participate with other service providers, residents, staff and volunteers in coordinating building-wide activities and services. Assess the needs of the building community to organize and provide needed services. Perform information and referral service, as well as direct client advocacy. Establish and maintain linkages between residents, family members, housing staff, medical staff and service agencies until presenting needs or issues are satisfactorily addressed. Coordinate with service organizations in the community and assist residents to build informal support networks with other residents, family and friends. Respond to and intervene in resident problems and crises as identified by housing staff and residents. Maintain case files and resident information as required. Perform related duties and responsibilities as required. Completes accurate, legible and timely documentation of services delivered in accordance with Portland Impact’s management information system.  Ensures compliance with agency’s and funder’s documentation and evaluation requirements that support quality client services. 

REQUIREMENTS AND QUALIFICATIONS Any combination of experience and training that would likely meet the following requirements:

Bachelor’s degree or equivalent in social work, psychology, mental health or related field Minimum of two years experience in similar capacity working with seniors and/or younger adults with disabilities Ability to effectively work within a strength-based, integrated family support service delivery model Ability to communicate effectively, both in speech and writing Demonstrated computer skills using Microsoft Office programs Ability and willingness to work as a team member and support Portland Impact’s mission and goals Sensitivity and ability to relate to people from diverse lifestyles and cultures Possess good organizational skills and ability to prioritize multiple and varied tasks


Graduate level education and training in social work or related field Bilingual and bicultural knowledge and skills One year experience in mental health-related work