Bilingual Position Announcement with Big Brothers Big Sisters

Big Brothers Big Sisters Columbia Northwest

Bilingual English\Spanish Match Support Specialist

(1.0 FTE)

Position Summary

This position is responsible for providing match support through scheduled in-person, telephone and electronic contact to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and strong affiliation with the agency. The successful incumbent will produce positive outcomes in the following areas: match closure rate, frequency of match closures, average match length, volunteer rematch rate, and customer satisfaction. Position has additional responsibilities for the promotion and growth of the Latino Mentoring Initiative, including outreach and recruitment, as well as intake of new participants.  Bilingual-Spanish required.  

Bi-cultural a plus.

Job Qualifications

Minimum Bachelors degree in social services, human resources or related field preferred. (In lieu of BA, two years of related experience if under supervision of BA.). Assessment and relationship development experience with child and adult populations; understanding of child development and family dynamics. Proficiency in Microsoft OFFICE; including Word, Outlook, and Excel. Must have car, valid driver’s license, and meet state required automobile insurance minimums.

Required Skills and Abilities

Must be bilingual- English/Spanish. Excellent oral and written communication skills reflecting solid customer service both in-person and telephone; ability to: form and sustain appropriate child, adult volunteer-based relationships based on positive youth development and volunteer satisfaction; effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating; relate well in multicultural environments; effectively collaborate with other volunteer match staff; use time effectively; and focus on details. Ability to collect meaningful data and draw solid conclusions.  

Work Environment

Routine office environment. Flexible work hours to meet customer needs.  If home visitation is indicated, must travel to local communities and neighborhoods. This position will serve the Portland metropolitan area.  Big Brothers Big Sisters is an EOE. Please email resume to [email protected] or mail to 1827 NE 44th Ave. Suite 100 Portland, OR  97213 attn: Christine Ruddy